Shipping Policy
Aquasana Filtered Water offers Free UPS ground shipping or USPS priority shippng on all purchases from our website over $50.00 within the continental United States. Free shipping also applies to orders from Canada, Alaska, Hawaii and P.O. Boxes and will be shipped via USPS priority mail. Sorry, no international orders are not accepted at this time. Expedited shipping is available for an additional cost which will be calculated at time of checkout. All orders will be processed within 24 hours from receipt and should be allowed 2-6 days for delivery depending on the shipping destination.
Return Policy
All Aquasana products come with a 60 day 100% MONEY BACK GUARANTEE. If you are not satisfied for whatever reason just call us Toll Free at 888-203-6960 or email info@aquasanafilteredwater.com to receive a Return Merchandise Authorization or RMA number. All returns should be in reasonable condition and include all original parts, packaging and any free gifts. If any items are missing the return may be subject to a 15% restocking fee or the cost may be deducted from your refund. Please note that shipping fees are not refundable unless it is due to our error.
We guarantee safe shipping on all orders. If a package is received with broken or damaged product, please contact us within 10 business days and we will issue a Return Merchandise Authorization (RMA) number and ship a replacement product to you.
Cancellations
Orders may be cancelled at any time prior to shipping at no cost by calling Toll Free at 888-203-6960 or emailing info@aquasanafilteredwater.com. Please follow the return guidelines listed above if the order has been shipped.
Sales Tax
All orders placed with addresses in the state of NY will be charged sales tax of 8.625%. Orders with addresses outside of NY will not be subject to sales tax.
Shipping Policy
Aquasana Filtered Water offers Free UPS ground shipping or USPS priority shippng on all purchases from our website over $50.00 within the continental United States. Free shipping also applies to orders from Canada, Alaska, Hawaii and P.O. Boxes and will be shipped via USPS priority mail. Sorry, no international orders are not accepted at this time. Expedited shipping is available for an additional cost which will be calculated at time of checkout. All orders will be processed within 24 hours from receipt and should be allowed 2-6 days for delivery depending on the shipping destination.
Return Policy
All Aquasana products come with a 60 day 100% MONEY BACK GUARANTEE. If you are not satisfied for whatever reason just call us Toll Free at 888-203-6960 or email info@aquasanafilteredwater.com to receive a Return Merchandise Authorization or RMA number. All returns should be in reasonable condition and include all original parts, packaging and any free gifts. If any items are missing the return may be subject to a 15% restocking fee or the cost may be deducted from your refund. Please note that shipping fees are not refundable unless it is due to our error.
We guarantee safe shipping on all orders. If a package is received with broken or damaged product, please contact us within 10 business days and we will issue a Return Merchandise Authorization (RMA) number and ship a replacement product to you.
Cancellations
Orders may be cancelled at any time prior to shipping at no cost by calling Toll Free at 888-203-6960 or emailing info@aquasanafilteredwater.com. Please follow the return guidelines listed above if the order has been shipped.
Sales Tax
All orders placed with addresses in the state of NY will be charged sales tax of 8.625%. Orders with addresses outside of NY will not be subject to sales tax.